Advanced failed message codes
If you download your Sent items or use the API, you will be able to see more detailed error messages for your failed messages.
| Error Number | 0 |
|---|---|
| Error | No failure reason available |
| Description | The failure reason is unavailable to us |
| Action required? | If you notice a trend, or a high percentage of messages failing for this reason, then contact support. |
| Error Number | 4 |
| Error | No valid subscription |
| Description | In order to send this message to this recipient, the recipient needs to have subscribed and no such subscription exists |
| Action required? | Contact the recipient via another method and ask them to subscribe by texting in to your account |
| Error Number | 6 |
| Error | Insufficient credit |
| Description | You do not have enough credit to send this message |
| Action required? | Contact our sales team to purchase credit or use our portal |
| Error Number | 7 |
| Error | No route available |
| Description | We were unable to find a network to handle the destination of this message |
| Action required? | Email our support team, with details of the number you are trying to reach, and we’ll investigate if we can find a way to reach it |
| Error Number | 8 |
| Error | Daily message limit |
| Description | You have exceeded the maximum number of messages you can send per day through your account |
| Action required? | Contact our sales team to see if this can be increased |
| Error Number | 12 |
| Error | No recipient specified |
| Description | There is no recipient specified to whom we can send this message |
| Action required? | Double check that you entered a recipient when sending |
| Error Number | 13 |
| Error | Network submission error |
| Description | We received a message from the network when trying to send it to them and we were unable to retry or send it through another network |
| Action required? | If you notice a trend, or a high percentage of messages failing for this reason, then please contact our support team. |
| Error Number | 16 |
| Error | Recipient blacklisted |
| Description | The recipient has a blockage in place which prevents receipt of this message |
| Action required? | n/a |
| Error Number | 17 |
| Error | Message content issue |
| Description | The network is blocking delivery of this message due to its content |
| Action required? | Review your message and try again |
| Error Number | 101 |
| Error | Recipient invalid |
| Description | The recipient of this message was not valid |
| Action required? | Contact the recipient via another method so they can correct this |
| Error Number | 102 |
| Error | Handset incompatible |
| Description | The recipient’s handset cannot support receipt of this message |
| Action required? | No action possible |
| Error Number | 199 |
| Error | Temporary issue |
| Description | An unknown temporary issue has occurred after submitting this message to the network |
| Action required? | Try again, and if you continue to notice a trend, or a high percentage of messages failing for this reason, then please contact our support team. |
| Error Number | 200 |
| Error | Temporary recipient issue (absent/error) |
| Description | The recipient is temporarily unable to receive this message |
| Action required? | Try again, or contact the recipient via another method so they can correct this |
| Error Number | 999 |
| Error | Other network issue |
| Description | An unspecified error has occurred when the network was processing the message |
| Action required? | If you notice a trend, or a high percentage of messages failing for this reason, then please contact our support team with examples from within the last 48 hours. |